UniCarriers Americas Corporation
  • 220 - Information Systems
  • Marengo, IL, USA
  • Full Time

Medical, Dental, Vision, 401(K)

Technical Support Specialist

UniCarriers Americas Corporation

UniCarriers is growing! Consider a fulfilling career at a company where you can progress professionally with your level of expertise.


Don't let your career go stagnant; take the next step and join our team


Job Description

Provides hardware and software technical support to users; voice and data administration.

 Responsible for providing end user technical support:

  • Provides assistance to direct users and assists with daily systems support.
  • Maintain documentation of IS procedures and other information useful to the smooth and efficient operation of UniCarriers America.
  • Support UCA business systems in designated areas of responsibility by responding quickly with an effective resolution to minimize downtime; continually monitor systems and look for ways to enhance productivity.
  • Installs hardware, software and related components for desktop, laptop, network, midrange computers and telephone systems including voice mail and paging.
  • Interfaces with vendors in the support of hardware, software, Internet, telecommunications and wireless services.
  • Performs diagnostic services for resolution of hardware and software problems.
  • Responsible for accurate inventory of licenses, hardware & software.
  • Scheduled work hours may vary and requires after-hours, on-call support as scheduled.

Customer Service Focus

  • Always act in a professional and courteous manner, representing UCA's highest standards of business conduct; exhibit a "Customer First" and positive attitude, sharing information with co-workers as appropriate and works to promote a cooperative, productive teamwork environment.
  • Demonstrate a positive working relationship with users and team members.

Job Requirements

  • Associates Degree in Information Systems or a minimum of two years troubleshooting hardware/software technical products.
  • Position requires demonstrated excellent customer service skills, problem solving abilities and excellent administrative and record-keeping skills.

 Technical Skills:

  • Required: ITIL Foundation, Windows 7, Microsoft Office 365, knowledge of current PC/Laptop hardware
  • Desired: A+ certified, Microsoft (MCSA) Certified, Microsoft Dynamics AX


Company Overview

UCA's corporate headquarters and manufacturing facilities are located in Marengo, IL which is about 30 miles east of Rockford and approx. 30 miles west of Schaumburg. 

While the UniCarriers name has only been around a short while, the story of our company is, in reality, the history of three companies that span more than 100 years.

  • Barrett Industrial Trucks was founded in 1914, and was a pioneer in bringing a new generation of electric powered equipment to the material handling market.
  • TCM founded the forklift manufacturing industry in Japan, producing the first ever Japan-made forklift in 1949.
  • Nissan Forklift began operations in 1957. With its acquisition of Barrett in 1988, it became the first Japanese manufacturer of all five classes of material handling equipment in the U.S.

Today, UniCarriers provides forklifts throughout the world. The UniCarriers Americas facility in Marengo, Illinois, sets the standard for forklift manufacturing. And we continue to push the envelope, bringing new technology and innovation to our equipment...and the material handling industry.

UniCarriers employs over 4,400 employees worldwide. UCA offers its employees and their families a comprehensive and very competitive benefits package. Benefits that are offered to employees and their families include:

  • Medical, Dental & Vision Plans
  • 401(K) Savings Plan (Including company match)
  • Training & Tuition Reimbursement
  • Flexible Spending /Dependent Care Accounts
  • Health Savings Accounts
  • Company Paid and Optional Life Insurance
  • Short Term and Long Term Disability
  • Paid Time Off and Holidays


UniCarriers Americas Corporation
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