UniCarriers Americas Corporation
  • CEH
  • Sun Prairie, WI, USA
  • Full Time

CEH - Technical Service Specialist

Capital Equipment Handling

 

Job Description

Responsible for prompt and accurate technical service to customers and internal repairs to CEH used and rental material handling equipment.  

  • Responds to all technical customer inquiries concerning appropriate diagnostic procedures, application issues, spare parts, repair, servicing and general maintenance of material handling equipment.
    • Reports all Updates needed to relevant personnel.
    • Makes field visits, as appropriate, to investigate product service problems and issues.
  • Provides technical assistance for the Service &Warranty Departments, including the proper interpretation of pending warranty claims.
  • Supports Parts Department by providing technical assistance concerning the proper application and identification of repair/replacement parts; occasionally procures parts or component assemblies from complete products to assist in the fulfillment of emergency orders.
  • Provides assistance to management staff concerning technical issues and appropriate follow up on problems of material handling equipment as necessary.
  • Completes Dealer Technical Reports (DTR'S), & Warranty Technical Reports (WTR's) as required.
  • Provides Manager with regular status reports of all outstanding and ongoing service issues of material handling equipment for required follow up actions and notifies, as appropriate, of critical items.
  • Participates in Operator and Service Training Schools as requested by management. Continually works to improve knowledge of technical issues by attendance at schools and review of technical bulletins and materials.
  • Completes all Field Visit Reports and Expense Reports in a timely and accurate manner.

 

Job Requirements

  • H.S. Diploma or GED.
  • Requires basic mechanical and/or electrical background.
  • Mechanical aptitude and understands how internal combustion engines, transmissions and final drive assemblies work. Understands and comprehends wiring and hydraulic schematics.
  • Must possess basic written and verbal communication skills and computer skills.
  • Must possess valid Driver's License

 

 

 

UniCarriers Americas Corporation
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